So you’ve just got your hands on a shiny new Samsung smartphone, blasted through the setup process, and in the heat of the moment forgotten your password for the lock screen. What do you do? First thing’s first, don’t panic. Tons of people have been in the exact same position before, and plenty more will follow in the future. That’s why Samsung (and Android itself) has made it extremely easy to reset your passcode and regain access to your phone.
If, for whatever reason, you can’t authenticate your device using your Google Account, you will have to use Samsung’s Find My Mobile service. Full instructions on how to do this can be seen below.
Your phone will now communicate with Find my Mobile and after a few minutes should remotely unlock. Now you’re going to want to head into the device’s Settings and create a new password.